Visibility
Photographs, review notes, compliance dates and job history sit on one property record. You can see the condition of the property without standing in it.
A tenancy agreement is signed and keys are handed over across a desk
The Property Operators by GEM
A complete property operations system for landlords. Powered by GEM.
Maintenance, compliance, tenant support, property intelligence and tenancy services, structured through one landlord platform.
Visibility. Control. Protection.
Three things landlords lose when a property is managed by messages and memory.
Control
Quotations come to you for approval before any chargeable work proceeds. You decide what is spent on your property, and the decision is recorded.
Protection
Scheduled reviews, alarm checks and roofline observations find small problems while they are still small, and flag the ones that need attention first.
How it works
Four steps from first call to a property that runs itself.
Book a review
Tell us about the property. We arrange a Property Review and talk you through what we find.
Choose a package
Essential, Protect or Complete, priced by property size. Add-on services when you need them.
Portal access
You get the landlord view. Your tenants get a single route for reporting maintenance.
Delivered by GEM
GEM delivers
Reviews, visits, repairs and compliance attendance are carried out by the GEM field team and filed against the property.
The portal
Landlords and tenants get clear access to report, track, approve and record property maintenance activity.
One system, two views. Nobody has to chase an update by text message, and nothing depends on somebody remembering to pass a message on.
See what the portal does
Landlords see
- Every property, its package and subscription status
- Reported issues and job progress
- Photographs and review reports
- Compliance dates and renewal reminders
- Quotations to approve or decline
- Documents, invoices and maintenance history
Tenants see
- One route to report an issue, with category, description and photographs
- Suggested access times
- The status of what they reported, and updates as it moves
Tenants never see landlord financial information, quotations awaiting approval, or anything belonging to another property.
Packages
Priced per property, per month, by property size.
Essential
Basic asset visibility for landlords who want the property kept on the radar.
From £69 / property / month
- Landlord and tenant portal access
- Tenant maintenance reporting route
- One property review per year
- Basic photo record
Protect
RecommendedBest-value maintenance oversight for most landlords.
From £109 / property / month
- Everything in Essential
- Two property reviews per year
- One minor maintenance visit per year (up to 60 minutes labour)
- Annual maintenance summary
Complete
Higher asset protection for landlords who want the property actively watched.
From £169 / property / month
- Everything in Protect
- Quarterly property reviews
- Two minor maintenance visits per year (up to 60 minutes each)
- Annual condition report
What a subscription is
A subscription is a structured operations, reporting and oversight service, not unlimited repairs. Materials, specialist work, major repairs, emergency attendance and tenant damage are quoted separately unless a package states otherwise.
Property Intelligence Review
We help landlords see beyond the obvious.
Structured internal and external reviews, visual records and roofline and gutter visibility where practical, with drone-assisted imagery where it is suitable. Seasonal risks, compliance observations and priority flags, written in plain language.
A Property Intelligence Review is a visual review. It is not a structural survey, a legal compliance certificate or a specialist diagnosis.
How the review works
Delivered by GEM
Physical maintenance and property care delivered by GEM — Gateway Estate Maintenance.
The Property Operators is the landlord support system. GEM is the property care team behind it: ten trades, London-wide coverage, and the same people attending your property every time.
One system. Total visibility. Better property decisions.
Book a Property Review and we will tell you what your property needs before you commit to anything.