Property Operations Coordinator

The role

The Property Operations Coordinator will help manage the daily flow of landlord and tenant communication, support onboarding, coordinate maintenance requests and keep the office-side process organised.

This role is suitable for someone confident, organised and capable of dealing with multiple enquiries while maintaining a calm and professional standard.

Key responsibilities

• Handle landlord enquiries, updates and day-to-day support.
• Support tenant communication and route issues through the correct process.
• Coordinate maintenance requests with GEM field staff and managers.
• Support property onboarding, package enquiries and portal setup.
• Monitor job updates, outstanding actions and follow-up requirements.
• Maintain clear notes, records and communication history.
• Support accounts, general enquiries and internal office coordination where required.
• Escalate urgent matters, complaints or emergency issues appropriately.
• Help maintain a professional service standard across the landlord journey.

What we expect

• Strong communication skills and a professional phone manner.
• Good organisation and ability to manage multiple tasks.
• Confidence when dealing with landlords, tenants and team members.
• Ability to remain calm under pressure.
• Good written English for notes, emails and updates.
• Understanding of property, maintenance or customer service preferred.
• Ability to take ownership and keep processes moving.

Role focus: This position helps control the customer journey. It is not just admin. It is about keeping landlords informed, tenants supported and field operations properly coordinated.