Property Support Operator
A support role for daily office tasks, enquiry handling, job logging, field team coordination and learning the property operations process.
The role
The Property Support Operator will assist with daily office-side tasks across enquiries, job logging, landlord and tenant communication, internal updates and support for the GEM field team.
This role is suitable for someone who is eager to learn, willing to improve and interested in building a career within property operations and customer support.
Key responsibilities
- Answer and log incoming enquiries from landlords, tenants and general contacts.
- Support daily admin tasks across the operations desk.
- Assist with job notes, updates, reminders and follow-up actions.
- Help route maintenance issues to the correct team member.
- Support the field team by passing on clear information and updates.
- Upload or organise basic records, photos, documents and notes where required.
- Assist with portal updates and customer communication.
- Learn the company process for enquiries, maintenance requests and property records.
- Follow guidance from senior office staff and managers.
What we expect
- Basic communication skills.
- Eagerness to learn and improve.
- Good attitude and willingness to follow process.
- Reliability, punctuality and professionalism.
- Basic computer confidence.
- Ability to write clear notes and pass on accurate information.
- Interest in property, maintenance, customer service or business operations.
Role focus: This is a trainee-style support position. The aim is to develop someone who can understand the whole operations process and grow into a stronger role within the business.